Voice that fits how you actually operate
Some businesses belong fully in the cloud; some sites need on-premise survivability when the internet blinks. XOtavo builds both: Intermedia cloud voice and omnichannel contact centers for distributed teams, and Grandstream premise and hybrid PBX systems where local control matters. Either way, the phones ride on a network we understand — usually because we built it — so voice quality problems are engineered out, not ticketed endlessly.
Contact centers with context
An inbound call should never start with the customer repeating their story. Our contact center deployments integrate with your CRM so the record pops on screen as the call arrives, every conversation logs automatically, and managers see real-time queues and analytics. Omnichannel means voice, chat, and SMS in one place, with one history. For auto dealerships, we integrate directly with Reynolds & Reynolds, CDK, DealerSocket, and VinSolutions.
Sound professional from the first ring
Your auto-attendant is often the first impression your company makes. XOtavo handles the complete caller experience — call-flow design, menu scripting, and professional voice talent for greetings, IVR prompts, and on-hold messaging — so callers hear a polished brand, not a receptionist reading into a speakerphone. On-hold time becomes a chance to inform and sell instead of dead air.
Frequently Asked Questions
Cloud or premise — which should we choose?
It depends on your sites, bandwidth, and tolerance for local outages. We install and support both, so our recommendation is based on your environment, not on the only product we sell.
Do you provide the voice recordings for menus and hold music?
Yes — professional voice talent for greetings, auto-attendant menus, and on-hold messaging is part of our deployments, licensed music included.
Can you port our existing numbers?
Yes — we manage number porting, call-flow design, auto-attendants, and cutover scheduling so the switch is invisible to your customers.
Which CRMs can the phones integrate with?
Mainstream business CRMs through Intermedia's integration catalog, plus automotive-specific integrations with Reynolds & Reynolds, CDK, DealerSocket, and VinSolutions.
Ready to talk, or just curious where you stand?
Have Tavo grade your website free, or get an engineer on the phone.