IT support your team will actually use
When something breaks, your people need a human who can fix it — not a ticket black hole. XOtavo's managed IT service gives your team a 24×7 U.S.-based help desk staffed by Tier 1–3 engineers, with after-hours calls routed to a real on-call engineer. Workstations, servers, printers, Microsoft 365, the mystery cable under the desk: one number handles it.
Proactive, not just reactive
The best support call is the one that never happens. Behind the help desk, our Kaseya-powered automation keeps machines patched and updated, monitors for failing drives and full disks, manages antivirus and threat detection with Microsoft Defender and Huntress, and verifies backups actually ran. We fix the small things on schedule so they never become the big things at 2 a.m.
The MSP that also owns the infrastructure
Most managed service providers stop at the workstation and blame the network. XOtavo is the rare MSP that also designs, installs, and monitors the network itself — the cabling, switches, firewalls, Wi-Fi, phones, and cameras. When your whole environment has one accountable owner, problems get solved instead of forwarded. Flat monthly per-seat or per-site pricing keeps the budget predictable.
Frequently Asked Questions
What does managed IT cost?
Typically a flat monthly fee per user or per site, scoped to what we manage. Every proposal is itemized — you see exactly what is covered and what it costs, with no surprise hourly bills for covered work.
Can you co-manage with our internal IT person?
Yes — many clients keep an internal admin for day-to-day needs while we provide the help desk depth, after-hours coverage, security stack, and senior engineering.
How fast do you respond?
Help desk answers around the clock, with priority-based response targets in your agreement. After-hours emergencies route directly to an on-call engineer — not a message service.
Do you support Microsoft 365?
Deeply — licensing, migrations, user management, email problems, Teams, and security hardening. See our Microsoft 365 services page for the full picture.
Ready to talk, or just curious where you stand?
Have Tavo grade your website free, or get an engineer on the phone.